Who is behind El Paso Senior Advisor?

El Paso Senior Advisor is a privately run senior care referral service focused on El Paso and Hudspeth counties; it has no tie to HHSC, the Rio Grande Council of Governments, Bienvivir, any Medicaid health plan or any hospital system.

Families reach us when a parent's needs change. We listen for the care involved, the money available, the language the parent is most comfortable in and the side of the mountain the family lives on, then point to licensed providers that match and set up visits if the family wants them.

Who pays for the service, if families do not?

Communities that partner with us pay a placement fee after a family we introduced chooses to move in; the family is never billed, and we name that arrangement on every page so nobody has to guess.

The fee has no effect on the directory. A facility that has never worked with us is listed with exactly the same HHSC, TULIP and CMS fields as one that has, and nothing is ranked, starred or pinned to the top by us.

What records does the site rely on?

Directory entries are drawn only from HHSC's long-term care provider directories, the TULIP record of each assisted living license and Medicare's Care Compare files; program and price pages rely on Texas statutes and rules, HHSC handbooks, VA and CMS publications and CareScout's survey, each named where it is used.

How those records are handled is set out on our editorial standards page. Spot an error? Write to advisors@elpasosenioradvisor.com.

Which neighborhoods and towns are covered?

Coverage runs across all of El Paso County, from Coronado, the Upper Valley and the Northeast to Cielo Vista, Ysleta, the East Side and Far East, plus Socorro, Horizon City, San Elizario, Clint, Fabens, Tornillo, Canutillo, Vinton and Anthony, and east into Hudspeth County.

Start with El Paso by area or the two-county overview.

What does a first conversation with an advisor look like?

Expect a call or email the same business day: questions about the person who needs care, the timeline, the budget and the neighborhood, followed by a short written list of licensed options with their state records and an offer to book visits.

Nothing is signed with us, and the family decides which providers are contacted. When PACE, STAR+PLUS, an adult day center or the Rio Grande Area Agency on Aging would serve a parent better than a private-pay move, the advisor says so plainly.

What is outside the advisor's role?

Advisors do not score facilities, push a family toward a move, or offer legal, medical, tax or benefits decisions; those questions go to a Texas elder law attorney, the parent's physician or the free counselors at HICAP and the Area Agency on Aging.

The directory is complete for every license type it lists, whether or not a provider partners with us.

How do families get in touch?

Fill in the care-match form on any page, open the chat at the bottom right, or write to advisors@elpasosenioradvisor.com; the advisor line is (325) 770-1149.

Mention the ZIP code or part of town, the help needed and the timing, and say whether you would prefer to talk in English or Spanish.